TERMS OF SERVICE

Last updated: September 23, 2026

OVERVIEW

Welcome to AVENLO. The terms “we”, “us” and “our” refer to AVENLO.

AVENLO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). AVENLO is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or jurisdiction of residence, or that you have obtained any consent required by applicable law.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.

You represent that all information you provide is accurate, current and complete and that you have the right to provide such information.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account. You may not sell, transfer, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions and representations of our products.

However, colours, appearance and other visual details may vary depending on your device, display settings, lighting and other factors.

We do not guarantee that every visual representation of a product will appear exactly the same on every device.

Product descriptions, specifications, packaging and other non-essential product details may be updated from time to time. We also reserve the right to discontinue products or limit their availability where reasonably necessary.

AVENLO products are intended for general consumer use.

Information provided on this website is not medical advice and should not be interpreted as a diagnosis, treatment or guarantee of any particular health or sleep outcome.

Individual experiences with AVENLO may vary.

Nothing on our website is intended to replace advice from an appropriately qualified healthcare professional.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

AVENLO reserves the right to accept, decline or cancel an order where reasonably necessary, including where there is a pricing or product information error, suspected fraud, inability to fulfil the order or another legitimate reason.

An order is not considered accepted until it has been accepted and payment has been successfully processed.

Please review your order carefully before submitting it.

If you need to change or cancel an order, contact us as soon as possible after placing it. We will do our best to help, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Returns and refunds are governed by our Return and Refund Policy.

You agree that purchases made through the store are for lawful purposes.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change without notice.

The price charged for a product will be the price displayed and applicable at the time you complete your order, subject to the correction of obvious pricing errors as permitted by law.

Prices may include or exclude applicable taxes depending on your market and applicable law.

Any shipping charges, taxes, duties or other amounts collected by AVENLO through checkout will be displayed where applicable before you complete your purchase.

Additional customs duties, import taxes or charges imposed by authorities or third parties may apply in certain destinations where permitted by law.

You agree to provide current, complete and accurate purchase, payment and account information for purchases made through our store.

You represent that you are authorised to use the payment method supplied and agree to pay all amounts properly charged in connection with your order.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times displayed by AVENLO are estimates and are not guaranteed.

Delays may occasionally occur due to shipping carriers, customs processing, peak periods or circumstances outside our reasonable control.

For current shipping destinations, estimated delivery times, free-shipping thresholds and tracking information, please review our Shipping Policy.

Nothing in this section excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including our trademarks, brand elements, text, graphics, images, product photography, videos, audio, designs and other content, are owned by AVENLO, its licensors or other applicable rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use.

Unless otherwise permitted by law or authorised by us in writing, you may not reproduce, distribute, modify, republish, publicly display, commercially exploit or otherwise use protected material from the Services.

Nothing in these Terms grants you any ownership rights in the intellectual property of AVENLO, Shopify or any other third party.

AVENLO names, logos, product names, designs and slogans may be trademarks of AVENLO or applicable rights holders.

Shopify’s names, trademarks and other intellectual property belong to Shopify or its applicable rights holders.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools or functionality offered by third parties that we do not control or monitor.

Such tools may be provided “as is” and “as available”, subject to applicable law.

Your use of third-party tools may also be subject to the terms and privacy practices of the relevant provider.

We may introduce new features, tools or resources through the Services in the future. Unless otherwise stated, such features will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, platforms or services operated by third parties.

We do not control such third-party websites and are not responsible for their content, availability, privacy practices or terms.

If you choose to visit or use a third-party website or service, you should review its applicable terms and privacy policies.

Complaints or questions relating specifically to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

AVENLO is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with AVENLO.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and AVENLO, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to purchases and transactions with AVENLO, except where such liability cannot lawfully be excluded.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain personal information may also be processed by Shopify in accordance with the Shopify Consumer Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit through the Services may also be transmitted to service providers and other parties, including parties located in countries other than your country of residence, as described in our Privacy Policy.

For more information about how AVENLO, Shopify and relevant service providers process personal information, please review our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise provide ideas, suggestions, reviews, feedback, proposals or other content to us (“Feedback”), you grant AVENLO a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback where reasonably necessary for operating, improving and promoting our Services, subject to applicable law.

You represent that you have the rights necessary to provide such Feedback and that your submission will not unlawfully infringe the rights of another person.

Where compensation or another incentive was provided in connection with Feedback or a review, you must disclose it where required by applicable law.

We may remove Feedback that we reasonably determine to be unlawful, abusive, deceptive, infringing or otherwise in violation of these Terms.

You remain responsible for the accuracy and legality of Feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, shipping charges, transit times or availability.

Where permitted by law, we reserve the right to correct such errors or inaccuracies and update information.

Where an error materially affects an order you have already placed, we will take reasonable steps to notify you and handle the order in accordance with applicable law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to violate applicable laws or regulations, infringe intellectual property or privacy rights, transmit malicious software, engage in fraud, impersonate another person, distribute spam or misleading information, interfere with the security or operation of the Services or otherwise misuse the Services.

You must not collect or track the personal information of others unlawfully.

You also must not attempt to circumvent security measures, access controls, robot exclusion measures or other technical restrictions applied to the Services.

We may restrict or terminate access to the Services where we reasonably determine that these Terms have been materially violated.

SECTION 14 - AGENTS

This section applies where you use or enable software or a service that acts autonomously or semi-autonomously on behalf of a person or organisation to access or interact with the Services (“Agent”).

An Agent must not conceal the fact that it is acting as software or falsely represent itself as a human user.

Agents must comply with applicable technical access requirements and must not circumvent CAPTCHAs, access restrictions, security controls or other measures intended to manage automated access.

We may limit or prevent automated access where reasonably necessary to protect the Services, our customers or our business.

SECTION 15 - TERMINATION

We may terminate or restrict your access to all or part of the Services where reasonably permitted by law, including where these Terms have been materially violated.

Termination does not affect any payment obligations, rights or liabilities that arose before termination.

Sections that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, privacy, liability, governing law and other continuing rights and obligations.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general informational purposes.

Although we take reasonable steps to maintain accurate information, we do not guarantee that all information on the Services will always be complete, current or error-free.

Except for warranties, guarantees and rights that cannot lawfully be excluded or limited, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that using AVENLO will produce a particular sleep duration, sleep quality, health outcome or other specific result.

Individual experiences may vary.

Nothing in these Terms excludes or limits any statutory guarantee, warranty or consumer protection that cannot lawfully be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, AVENLO and its applicable partners, employees, contractors, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of the Services or products purchased through the Services where such liability can lawfully be excluded.

Nothing in these Terms excludes, restricts or limits liability where doing so would be unlawful.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer protection law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless AVENLO, Shopify and their applicable affiliates, partners, employees, contractors, licensors and service providers against third-party claims arising directly from your unlawful use of the Services, your material breach of these Terms or your violation of the legal rights of another party.

Any such obligation is subject to limitations imposed by applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services, subject to rights and obligations imposed by applicable law.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms where such assignment would be inconsistent with applicable law.

AVENLO may assign or transfer its rights and obligations where permitted by law, including as part of a transfer, restructuring or sale of the business.

SECTION 22 - GOVERNING LAW

These Terms of Service are governed by the laws applicable in the jurisdiction where AVENLO is established.

Nothing in this section deprives a consumer of any mandatory protection or right available under the laws of their country or jurisdiction of residence.

Where applicable law grants you the right to bring a claim in the courts of your place of residence, nothing in these Terms is intended to restrict that right.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and do not affect their interpretation.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms of Service on this page at any time.

We may update or replace these Terms from time to time to reflect changes to our Services, business practices, legal obligations or other operational requirements.

Where required by applicable law, we will provide notice of material changes.

The version displayed on this page will indicate when it was last updated.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service can be submitted through our Contact page.

Current business contact details:

Trading name: AVENLO
Email: support@avenlosleep.store